Return policy

Return Policy

(A consumer is any natural person who enters into a legal transaction that is primarily not attributable to their commercial or independent professional activity.)

Information on Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the date:

on which you, or a third party designated by you (who is not the carrier), have taken possession of the goods, if you have ordered one or more goods under a single order and they are delivered together; on which you, or a third party designated by you (who is not the carrier), have taken possession of the last goods, if you have ordered multiple goods under a single order and they are delivered separately. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract. You can do this via email: support@serenadecouture.com. You may use the attached model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the standard delivery offered by us), without undue delay and no later than 14 days from the day we receive your withdrawal notice.

For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise. In no case will you incur any fees for this reimbursement.

We may withhold reimbursement until:

we have received the returned goods, or you have provided proof that you have sent back the goods, whichever occurs first. You must return or hand over the goods to us without undue delay and no later than 14 days from the day you informed us of the withdrawal from this contract. The deadline is met if you send back the goods before the 14-day period has expired.

The direct costs of returning the goods are at your expense.

You are only liable for any diminished value of the goods if this loss of value is due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Reasons for Exclusion and Expiration of the Right of Withdrawal

The right of withdrawal does not apply to contracts:

for the delivery of goods that are not prefabricated and are made based on an individual choice or decision by the consumer; for the delivery of goods that can spoil quickly or have a limited shelf life; The right of withdrawal expires prematurely for contracts:

for the delivery of sealed goods that are not suitable for return due to health or hygiene reasons, if the seal has been broken after delivery; for the delivery of goods that, due to their nature, are inseparably mixed with other items after delivery; Sample Cancellation Form

Please contact us via the following email address before returning the goods: support@serenadecouture.com. The return address on our packages is not our return address. Upon request, you will receive our return address via email.

If you wish to cancel the contract, please complete the form below and send it to us via email.